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Frequently Asked Questions
HOW MUCH IS SHIPPING?
Shipping is free with a minimum order subtotal (after discounts) of $150.00 or more and $19.95 for orders under $150.00 within North America.
HOW IS MY ORDER PACKED?
We are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.
CAN I EXPEDITE MY ORDER?
If you need your order faster than our average turnaround time then please contact to discuss your needs.
WHAT COMPANY DO YOU SHIP WITH?
We ship within North America using primarily UPS, however from time to time we will use other couriers depending on order sizes and where it is shipping. International shipments are accepted and will be quoted on a case-by-case basis. Please contact by email if you require an international quote. Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.
WHAT IS YOUR AVERAGE TURNAROUND TIME?
Our average turnaround time for printed products is between 5-7 business days and 7-10 business days for facemount to acrylic and framed prints however, depending on order volume our turnaround time might be a little quicker or longer. If you require your order by a specific date please by email to confirm. From mid-November to Mid-January the production times may also increase due to the holiday season. Please note shipping time is extra.
Shipping
Shipping is $19.95 for orders under $150 and $29.95 for orders over $150.00 (after discounts and before taxes) within continental North America. Shipping will be quoted separately for wholesale accounts with discounts in excess of 25% and for locations outside continental North America, please contact by email for pricing.
All orders are carefully packaged to prevent damage during transit and are shipped insured. However, if damage or loss does occur please email immediately and take pictures of the damage to the packaging as well as the damage to your print. DO NOT THROW OUT any damaged materials until advised by us as the shipper may request an inspection. Once the damage claim has been approved we will send out a replacement piece. No cash refunds will be given for damaged shipments.
Shipping times vary greatly depending on your location and the current status of the shippers. Once shipped, the majority of orders will arrive within 5-7 business.
Our policy here at Srini Balram PhotographyCompany, we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter.
You can also follow us on our social media pages as we are constantly posting about new work!
https://www.instagram.com/srinibalramphotography/
